Profound Naturals

Shipping & Returns

Shipping Rates

Profound Naturals ships within Australia only via Australia Post. International shipping is not currently available. Delivery timeframes are subject to Australia Post schedules and may vary by location.

Order Processing

Every order is hand-packed in small batches and typically dispatched within 1-3 business days of payment confirmation. During high-volume periods this may extend slightly - every order receives the same care regardless of when it was placed.

Tracking

A tracking number is emailed once your order has been dispatched. You can track your parcel directly at auspost.com.au. Express orders include priority tracking.

Natural Product Variation

As handcrafted small-batch products made from natural ingredients, slight variations in colour, texture, or appearance between batches are normal. These are not defects - they are an inherent characteristic of genuine botanical goods.

Faulty or Damaged Items

All products are sold in accordance with the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)). If a product arrives with a major manufacturing defect or is damaged in transit, you are entitled to choose a full refund or replacement. For minor defects, a replacement or refund will be offered at discretion. Contact hello@profoundnaturals.com.au within 7 days of delivery with your order number and clear photographs. Return shipping for confirmed faults is covered in full.

Change of Mind

Australian Consumer Law does not require retailers to accept change-of-mind returns. Due to the hygiene-sensitive and personal nature of botanical wellness products, change-of-mind returns cannot be accepted. This includes personal preferences relating to scent, texture, or appearance.

Storage & Exclusions

Store all products in a cool, dry place away from direct sunlight and heat. This policy does not cover damage resulting from improper storage, misuse, accidental damage, or normal wear and tear after delivery.

All Profound Naturals products are formulated in accordance with IFRA (International Fragrance Association) guidelines, which set safe usage levels for fragrance ingredients in cosmetic and topical applications. Profound Naturals accepts no liability for adverse physical reactions - including skin irritation, allergic responses, or sensitivities - to naturally occurring botanical concentrates. A patch test on a small area of skin is strongly recommended before first use, particularly for those with known sensitivities or skin conditions.
Profound Naturals - Natural · Botanical · Handcrafted